Author: Keith

ISSUED 29th May
2015

H OP TOPICS

MOTHERS DAY & FAMILY DAY
The Havilah on Palmerston Community come together to celebrate Mother Day and Family day in earlier this month. It was great to see so many residents invite their family and friends to share a wonderful day together. Havilah were very appreciative to all the Residents their families and guests for the wonderful compliments and comments we received about the weekend. Thank You

Pictured above : The residents of the Independent Community enjoying Mother Day Together

COMMUNITY OWNED QUALITY LIFESTYLE

PAGE 2

May 2015

Great Night at Happy Hour

Residents of Raglan House and the Residents of the Independent Community were treated to a great night of entertainment at Happy Hour earlier this month, with guest performer Eileen McKenzie performing.
Eileen played Guitar and sung a wide range of music from Old Time, Country and Pop songs. All who attended had a great night, residents joined in and sang along and even got up to dance. It was rumoured by staff that the serving of alcoholic drinks to residents may have to be cancelled due to the strange behaviours witnessed. It was later discovered that this phenomenon was known as the Hokey Pokey and when the music stops all symptoms fade.

Above: Residents dancing along to the Hokey Pokey with Performer Eileen McKenzie.

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May 2015

AFL 2015 SEASON
FOOTY TIPPING
COMPETITION

The 2015 AFL footy is well under way with 9 rounds now completed.
It has been a difficult season for tipsters in recent rounds with many top teams proving to be inconsistent with their form.
Leading the way is the elder stateswoman of Havilah Cass Reason on (58) from Dorrie Duffin & Doug Rowe on (56) with Bob Osborne & Betty Higgins on (54) keeping in touch.
Due to a spate of recent upsets no one has correctly tipped 9 winners since round 3.
Good Luck to all and remember to get your tips in before the 1st game each week. For those residents who forget to pick on any given week, they will receive the Away Teams.

THANK YOU
Shirley June Drake
I Don, would like to express a special heartfelt ‘thank you’ to the Management, staff and residents of Havilah and Raglan House for your many different forms of support given to June whilst a resident of Raglan House and when she became ill.
I wish to thank you all for the comforting support to myself and our family whether it be a card, words, a handshake, a hug, a kiss, flowers, attendance at the funeral service and final farewell or an expression of condolence.
You are a wonderful group of people.
Thank you all
Don Drake

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May 2015

COMMENTS, COMPLIMENTS, SUGGESTIONS AND COMPLAINTS FORMS ARE AVAILABLE IN THE FOYERS OF THE COMMUNITY
CENTRE AND RAGLAN HOUSE
Residents are encouraged to communicate any issues they may have. There is CEO Barb Duffin 54 617381 Mobile 0429 617380
email: barbceo@havilah.org.au
Director of Human Services Annie Constable 54 617383
email: dhs@havilah.org.au
Resident Liaison Officer Keith Fankhauser 5459 0169 or 0408 774 715
email: keithf@havilah.org.au
Havilah respects the right of residents to raise complaints anonymously, however it is more difficult to obtain the best outcome from anonymous
complaints or feed back to the complainant the actions taken as a result of the complaint.
We welcome your input as to the things you don’t like and the things that you do as this assists us in providing a quality service.
GENERAL ENQUIRIES
For any general enquiries: Residents can contact Havilah 24 hours a day, 7 days a week on Email: rhonda@havilah.org.au or Telephone: 54617387. Leave a message if it is out of office hours and staff will get back to you as soon as possible.
Palmerston ST ADMINISTRATION OFFICE HOURS
MON-FRI 9.00 am—12.00 pm for account payments and enquiries
HARKNESS ST ADMINISTRATION OFFICE HOURS
MON-FRI 9.00 am—4.00 pm for account payments and enquiries

Home Maintenance Reporting
Residents are requested to report all maintenance issues to the HOP Office located in the Community Centre which is open from Monday to Friday between 9.00am & 12 noon for residents to phone on 54590140 or call in.
If residents need to make contact during business hours after 12.00pm you can now call Rhonda on 5461 7387 and she can assist residents with all enquiries. Please leave a message on her phone if unavailable.
Alternatively residents can email any issues to
palmerston@havilah.org.au
Residents are still welcome to call Stuart outside business hours with any urgent maintenance issues 0417 679 803

COMMUNITY OWNED QUALITY LIFESTYLE

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May 2015

Contact Numbers
For Palmerston St
Community Centre
MON-FRI
9AM-12 NOON
Reception: 5459 0140
Contact Numbers
For Harkness St
MON-FRI
9AM-4PM
Reception: 5461 7387
MON-FRI
5PM-11PM 54 617394
54 617370
11PM-9AM 54 617367
SAT-SUN
9AM-11PM 54 617370
11PM-9AM 54 617367
.

Lifestyle Committee Meeting
Thursday 16th July 2015 @ 2.45pm at the Community
Centre , Meeting Room Coffee & Chat immediately after
the meeting
Coffee & Chat - Community Centre, Meeting Room
Every 3rd Thursday of the month at 3.30pm next session
will be the 18th June 2015.
Movie Night - Next Movie Monday 1st June 2015
Every 1st Monday Evening of the Month in the Community
Centre Function Room. Movie commences in Winter at 7.00pm Sharp. Tea & Coffee and light snacks provided.
500 Card Night - Raglan House
Every 4th Wednesday of the month at 7.00pm
Next Game 24th June 2015 Tea & Coffee provided.
Havilah on Palmerston Independent Residents
Meeting. (Held Bi-Monthly) Next Meeting
Thursday 18th June 2015 at 2.45pm Room 7 of the
Community Centre. Coffee & Chat immediately after
the meeting
HAPPY HOUR
Every Friday night in the Community Centre Function
Room commencing at 5.00pm entertainment, finger food
& drinks.
Church Services at Havilah
Uniting Church - 1st Wednesday of the month at 2.30pm.
Room 7 of the Community Centre
Anglican Church - 2nd Thursday of the month at 10.30am
Room 7 of the Community Centre
SALVATION ARMY CHURCH - 4th Wednesday each
Month 2.45pm
AOG Genesis Church - Selected Dates Throughout the
Year

COMMUNITY OWNED QUALITY LIFESTYLE

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May 2015

Emergency Procedure
Call 000 to report any incidents to Police of Vandalism, Violence, Loitering or any Anti-Social behaviour. Please use the same procedure for Medical Emergency or Fire Emergency. Then when safe to do so report the Incident to Havilah and we can provide assistance if required.

MEDICATIONS
People often think complementary medicines are safe and will not cause any problems. However, complementary medicines may cause side effects or interact with prescription medicines, alcohol and other drugs, and other complementary medicines to cause side effects. It is important to tell all your health care professionals about all the medicines you are taking, including prescribed medicines, over-the-counter medicines and complementary medicines.

EMAIL
Havilah request that any resident who has an email address to please contact Residents Liaison Officer Keith preferably by email sending to keithf@havilah.org.au or contact him on 0408 774 715 or 5459 0169
Email is a fantastic way for Havilah to communicate with residents. Email is instant, fast and efficient.

CRISS CROSS SOLUTION

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May 2015

Contact Details: Bob Osborne Phone: 5461 2709 Mobile: 0409 189 681
Email: bobosborne8@iprimus.com
(Currently Away) Terry Simpson Mobile. 0419 737 837
Email: terryhsimpson@gmail.com

There are 2 Justice’s of the peace living in the Havilah On Palmerston Community.
If residents require their assistance your are
welcome to contact them during business hours to arrange their services.

Nuisance Phone Calls
At the Last Residents meeting, Residents reported they had receive phone calls from persons claiming that they are a representative of a telephone, electricity companies, Banks and the like. These people ask for bank account details and personal information to clear outstanding balances. This type of phone call should at all times be Ignored. Don’t engage the caller just hang up.
PLEASE DO NOT ADVISE YOUR BANK DETAILS TO ANYONE OVER THE ‘PHONE AND REPORT ALL SUCH CALLS TO RECEPTION.

USING EMAIL TO CONVERSE WITH OUR MANAGEMENT TEAM
Sometimes it is out of hours when you think of things you might like to raise with us . For those with email access you can have a conversation by email with our management team.
Chief Executive Barb Duffin barbceo@havilah.org.au
Director of Services Dave Burridge dave.burridge@havilah.org.au
Director of Human Services Annie Constable dhs@havilah.org.au
Food Services Manger Di Jackson di.jackson@havilah.org.au

EFTPOS
For the convenience of ILU residents, there is eftpos facilities located at the reception in the Community Centre for payment of Accounts.

CRISS CROSS NO.6

Can you fit the words correctly into the grid?
The letters in the yellow boxes will spell out another word.

4 letter word
ROME
5 letter words
PARIS
SOFIA
6 letter words
ATHENS
DUBLIN
LONDON
MADRID
PRAGUE
VENICE
VIENNA
WARSAW
ZAGREB
ZURICH
7 letter words
BELFAST
CARDIFF
8 letter words
BRUSSELS
FLORENCE
HELSINKI
SALZBERG
9 letter words
AMSTERDAM
BUCHAREST
EDINBURGH
STOCKHOLM
10 letter word
COPENHAGEN

Word search - Automotive parts

ACCELERATOR, AUTOMOBILE, AXLE, BATTERY, BRAKE,
CARBURETOR, CLUTCH, CRANKSHAFT, CRUISE CONTROL, CYLINDER, DASHBOARD, DIFFERENTIAL, DISTRIBUTOR, ENGINE, EXHAUST, FUEL LINE, GEARS, HALF SHAFT, HEADLIGHT, IGNITION, MUFFLER, PISTON, RADIATOR, SHOCK ABSORBER, SPARK PLUG, STEERING, SUSPENSION, TAILPIPE, TRANSMISSION, WHEELS.

Hav-A-Laugh

Young Tony was with his parents and they were taking refreshments in the bar at Manchester station when they heard a whistle. The three of them rushed out of the bar onto the platform only to discover that they had just missed the train.
'The next train is in one hour,' intoned the stationmaster.
The three went back into the bar. The parents had another drink, Tony had a coke. Again they heard a whistle, rushed out and discovered the train pulling away.
'Next one is sixty minutes from now,' grunted the stationmaster.
An hour later, Tony, with his mum and dad, raced out onto the platform, and his parents leaped onto the train as it pulled away. The boy was left standing on the platform and began to laugh uproariously.
'Your parents just left you,' said the stationmaster. 'Why are you laughing?'
Tony smiled, 'They only came to see me off.'

Residents are reminded that Wireless Internet and Personal Health Care security monitoring are services now available to all members of the independent community.
If you would like to signup for these services or require more information please contact Reception at the Community Centre on 5459 0140.
The fee for connection to Havilah’s services are as below -
Havilah Alarm Service
Establishment Fee
$200.00 Non Pensioners
$120.00 Pensioners, Health Card Holders, Seniors Card or Carers Card
Monitoring
$25 per month
Other Options
Daily Call Option $5.85 per month
Additional Pendant $200 ($100 refunded on return in good condition)
Replacement Pendant $200 (Havilah replacement cost) if lost or damaged by the resident
Residents must agree to use this emergency service responsibly and may be levied a call out charge for inappropriate use. Havilah may discontinue this service for repeated inappropriate use of the system.
WIFI – Retirement Units
Establishment Fee $99
Monthly Charge $30/Month up to 250gb/month
Does not require a modem and this is a saving of $80 -$100 but may require a Wi-Fi adapter If not built in (older computers) cost of adaptor $35.00
No mail server but there are plenty of free mail servers available
No requirement for ADSL or full service phone line

GIFTS:
With Christmas just around the corner, we ask that Residents do not make gifts to individual members of staff of Havilah. Individual staff accepting gifts put their jobs in jeopardy, so please do not be upset or offended when gifts are refused. We would appreciate your co-operation in relation to this. A smile and thank you lets us know that you are happy at Havilah and our staff are rewarded by the knowledge that they have contributed to your wellbeing and enjoyment of each day.

Havilah on Palmerston Lifestyle Calendar & Meeting Changes
At the February HOP Residents meeting it was put forth that some residents were unable to attend the Resident or Lifestyle Meetings because they were held on the 2nd Thursday of the month. This conflicted with another previous commitment. It was moved and carried with no objection from those present that the meetings, both Resident and Lifestyle are now to be held on the 3rd Thursday of the month. Coffee and Chat will directly follow both meetings at around 3.30pm. It was also decided that Movie night be changed to the 1st Monday of the Month to avoid having 2 lifestyle activities in the same week. (Coffee & Chat and Movie Night)
The HOP Calendar is as follows:
Week 1 1st Monday of the month - Movie Night commencing at 7.30pm
Week 2 Clear
Week 3 3rd Thursday of the month - Resident Meeting 2.45pm (Even months)
- Lifestyle Meeting 2.45pm (Odd months)
- Coffee & Chat 3.30pm
Week 4 4th Wednesday of the month - Cards 500 commencing at 7.00pm
Hopefully this is the last change of dates and times and we can all settle into a routine everyone can remember.. If not consult this ad as a reference.

RESIDENT LIFESTYLE COMMITTEE
The Resident Lifestyle Committee is asking all residents of the Havilah on Palmerston Community for an expressions of interest in being part of Activities Lifestyle Committee.
They invite you to come along and express any great ideas you may have for an activity or outing which everyone will enjoy
COME ON
GET INVOLVED IN YOUR COMMUNITY
COME ALONG TO OUR ACTIVITES AND PARTICIPATE.
We would love to see you there!

HAVIALH FOOT-CARE & DEBBIE ROTHSAY PODIATRY
To arrange an appointment with Sharon Hodgson Havilah Foot-Care Nurse You can call Havilah Harkness St, Reception Monday to Friday between 9.00am & 4.00pm on
5461 7387 leave your details and Sharon will return your call to confirm an appointment time and date.
Sharon can also refer and arrange an appointment for residents with Podiatrist Debbie Rothsay.

STU’S NEWS