CURRENT VISITOR RULES A maximum of 2 visits each day, within the set visiting times of 10 a.m. to 4 p.m. Each visit limited to a maximum of one hour. Visits can be either by one person or up to two persons from the same household Note: That this means that they must reside/live together in the same house Note also: There can be no more than three people in the resident room at the same time, (this includes the resident). This is due to the density quotient.
Children Under 16 are now able to visit. VISITING HOURS REMAIN BETWEEN 10AM AND 4PM each day. If staying an hour, please arrive prior to 3.00pm. Requests outside of these times should be made by contacting Reception 5461 7387 between 9am and 4pm each day. Requests will then be referred to the Director of Care for her attention. Requests should be made at least 48 hours in advance to provide time for a response to the request. Visitors must visit with one resident within their room or within the external grounds of the facility. As a normal practice visitors cannot visit with any other residents. Where the same person is the main contact person for more than one resident reception should be advised so that these special visiting needs can be accommodated. Social distancing is important and MUST be maintained to a range of 1.5 metres (5 foot). All visitors are required to wear facemask, gloves and Harald Card for the entirety of each visit. These will be supplied each time visitors check in.
ALL VISITORS ARE REQUIRED TO WEAR A FACEMASK AND GLOVES FOR THE ENTIRETY OF EACH VISIT. These will be supplied for you when you check in. Harkness Street site, visitors are required to attend at the main Reception desk for screening; Heath House Visitors please come first to the main reception prior to proceeding to Heath House for your visit. Raglan House, visitors are required to attend at Reception, situated in the High School Centre for screening. Visitors should enter from Palmerston Street entrance to the School Building to reception.
Once screening is complete visitors will be issued with a card and will be able to proceed to and enter the appropriate unit for your visit.
We will keep you informed and support the contact between residents and families if this occurs. There will always be special provisions for palliative care and other compassionate reasons.
RESTRICTED AREAS We continue to ask that people from restricted areas do not visit. Restricted areas are currently those covering Metro Melbourne. People living within the restricted area can arrange a telephone or Skype call by contacting lifestyle staff or reception. If people believe their visit is essential and cannot be supported via electronic means with the assistance of our staff, please make contact with Reception as above Visitors from restricted areas will be required to wear full PPE. You must not visit if you:
• are not wearing a fitted face mask (unless an exception applies). A face shield on its own is not sufficient to meet the mask requirement.
• are unwell or have even the mildest symptoms of coronavirus (COVID-19): – fever or temperature over 37.5 degrees C – loss or change in sense of smell or taste, chills or sweats, cough, sore throat, and/or shortness of breath. If you have any symptoms however mild you must get tested and isolate until your test results are known.
• have coronavirus (COVID-19) or have been in contact with someone with coronavirus (COVID-19) within the last 14 days and you are currently required to isolate or quarantine
• have been tested for coronavirus (COVID-19) and have not yet received your result
• have arrived in Australia from overseas in the last 14 days.
Visitors must: • visit only the resident • wear a fitted face mask (children over 12 should wear a mask, infants under two should never wear a mask) • wear other PPE (personal protective equipment) as directed by staff and follow staff instructions • maintain at least 1.5 metres physical distance from the resident and all other people in the facility for the duration of the visit. In cases where this may not be possible, for example when providing essential care and support such as assisting with eating, PPE may be required • enter and leave the facility directly without spending time in communal areas • perform hand hygiene before entering and after leaving the resident’s room. • In whatever form the facility uses (e.g. an app or written document), declare that you: – are free of symptoms – have not been in contact with a confirmed case in the previous 14 days (except in the course of your work and in appropriate PPE) – are not currently required to isolate or quarantine. Visitors are required to have an up-to-date influenza vaccination. This is difficult for residents and family members, but it is essential to keep everyone safe and slow the spread of coronavirus (COVID-19). Family and friends are encouraged to maintain contact with residents by phone and other social communication where possible.
Appendix 1 DHHS Advice Visiting Aged Care – regional Victoria 20 October 2020 Visiting is allowed, including:
• All members of a single household can now visit a resident once per day for up to two hours subject to density requirements.
• Children under 16 are no longer excluded from visiting.
• Where a parent, guardian, partner, carer, or support person provides emotional, cultural, spiritual or social support that cannot reasonably be provided by electronic means or other non-contact means. Visits for this purpose are limited to one person each day, for up to two hours.
• Where a person provides essential care and support necessary for the resident's physical wellbeing or emotional cultural, spiritual or social wellbeing that cannot reasonably be provided by electronic means. This includes
mental health support, or assistance with daily activities like eating meals, and must be to optimise the care and support delivered by workers at the facility. Visits for this purpose are limited to one visitor at any one time (no time limit)
• Where a person acts as interpreter or provides informal language support to enable the delivery of care by workers at the facility. Visits for this purpose are limited to one visitor at any one time. No time limit applies to these visits.
• To provide end of life support where the death of a resident is expected within days (periods of up to 14 days) or where the resident is at risk of dying from a sudden acute event. Two visitors at any one time. No time limit applies to these visits.
• Where volunteers and advocates have a legislated role under the National Aged Care Advocacy Program and the Community Visitors Scheme.