New visitation limits have been imposed on aged care homes in Victoria, as the State Government continues to fight the spread of COVID-19 in aged care homes. To decrease the risk of transmission, visitation has been restricted by the direction of the Victorian Government to those defined as “carers”.
This means that your visit is:
1. to provide physical support such as feeding, showering, dressing;
2. to provide emotional and social support that cannot be provided by electronic or non contact means.
Limited to one visitor once per day for a maximum of one hour (note that Havilah has currently set timeframes of 30 minutes). We have staff available to assist residents with contact via electronic means.
3. to provide care and support for residents with behaviours and psychological symptoms of dementia (BPSD) when this has been your normal practice. Limited to 1 person at any one time.
Visiting times and numbers of visitors are able to be relaxed in special circumstances such as during palliative/compassionate care.
If you deem your visit essential please adhere to the visiting times which are
BETWEEN 10AM AND 4PM MONDAY - SUN
Requests outside of these times should be made by contacting Reception 5461 7387 between 9am and 4pm each day. Requests will then be referred to the Director of Care for her attention. Please ensure that you give at least 48 hours notice to provide time for a response to your request. When visiting you must visit with one resident within their room or within the external grounds of the facility. As a normal practice you cannot visit with any other residents. Where you are the main contact person for more than one resident please advise reception so that your special visiting needs can be accommodated. Social distancing is important and needs to be maintained to a range of 1.5 metres (5 foot).
ALL VISITORS ARE REQUIRED TO WEAR A FACEMASK AND GLOVES FOR THE ENTIRETY OF EACH VISIT. These will be supplied for you when you check in.
We request that you do not visit from these areas at this time. This advice will be reviewed at the end of current restriction period. If you live within the restricted area and would like to arrange a telephone or Skype call please let us know.
We understand that it is difficult to reduce contact with your loved ones to essential visits only, but we are at a critical stage of the COVID-19 outbreak in Victoria. If you believe your visit is essential and cannot be supported via electronic means with the assistance of our staff, please make contact with Reception as above. We need to be extremely vigilant and we thank you for your understanding and co-operation.
Harkness Street site, visitors are required to attend at the main Reception desk for screening;
Heath House Visitors please come first to the main reception prior to proceeding to Heath House for your visit.
Raglan House, visitors are required to attend at Reception, situated in the High School Centre for screening. Visitors should enter from Palmerston Street entrance to the School Building to reception.
Once screening is complete visitors will be issued with a card and will be able to proceed to and enter the appropriate unit for your visit.
You cannot visit if you:
Have returned from overseas or travelled on a cruise ship within the last 14 days.
Have been diagnosed with COVID-19 or have been in contact with a confirmed COVID-19 case within the last 14 days.
Have been in contact, within the last 21 days, with someone who is currently awaiting test results regarding COVID-19
Have fever or symptoms of respiratory illness (sore throat, cough, shortness of breath, however mild).
Have not been vaccinated against influenza (after 1/5/2020)
Also note that under Victorian Legislation children aged 16 years or less are not permitted to visit
This is a changing situation day by day. Should we find more cases occurring in adjoining local government areas or within our local area then we will need to close to visitors altogether for a time.
We will keep you informed and support the contact between residents and families if this occurs. There will always be special provision for palliative care.